Responsible for leading central communications and engagement with a portfolio of assigned patrons

Support department head to build and implement a client strategy aligned to academy’s market plan and strategic priorities

Develop, implement and manage academy strategies to profitably grow the average spend of patrons

Spearhead communication responsibility with assigned patrons to lead cross-sell function across products, promotions, programs & events etc

Understand the preference landscape of patrons and keep abreast to privileges trend in market

Responsible in daily reports, data analysis, preference record of patrons

Work closely with internal stakeholders, including Products, Marketing, Admissions Team, Sports Development, Events to orchestrate the collective effort to optimize a total experience to patrons

Degree holder in Marketing, Business or related discipline

Minimum of 3 years supervisory experience in hospitality / retails, solid experience in VIP services or CRM

Dynamic, passion for the hospitality environment and knowledge of the luxury market

Proficiency with MS Office and CRM systems

Excellent communication skills in English, Cantonese and Mandarin- excellent verbal and written skills for English