苹果前天早上就旧 iPhone 因电池老化性能下降问题发表公开声明。除了道歉意外，该公司还将保修期外电池更换的价格降低至 29 美元。并承诺将在 2018 年初发布一个软件更新，可以让用户看到更多有关设备电池健康状况的信息。

 

　　新的电池更换方案可以较之前节省 50 美元（之前是 79 美元），适用于 iPhone 及之后的 iPhone，将从明年 1 月末开始在全球范围开展，到 12 月结束。具体细节将会在近期于官网发布。

　　苹果还会在 2018 年初发布一次 iOS 软件更新，可以让用户看到他们的手机电池的健康状况是否影响了性能。

　　苹果在官网公布一封公开信：

　　「我们知道你们中有些人感觉苹果让你们失望了，我们对此道歉。就这个问题出现很多误解，所以我们想要澄清一下，让你知道我们正在做出的改变。」

　　「我们的目标永远都是要打造用户喜爱的产品，让 iPhone 可以坚持尽可能长的时间是这个目标的一个很重要的部分。」

　　接着苹果解释了随着时间的推移电池是如何老化和降解的，以及采取什么软件措施来解决这些问题。苹果指出最近用户的反馈来的争议迫使其作出改变，包括即将发布的软件更新以及降低电池更换的价格。

　　苹果声明原文如下：

　　A Message to Our Customers about iPhone Batteries and Performance

　　We’ve been hearing feedback from our customers about the way we handle performance for iPhones with older batteries and how we have communicated that process. We know that some of you feel Apple has let you down. We apologize. There’s been a lot of misunderstanding about this issue, so we would like to clarify and let you know about some changes we’re making.

　　First and foremost, we have never — and would never — do anything to intentionally shorten the life of any Apple product, or degrade the user experience to drive customer upgrades. Our goal has always been to create products that our customers love, and making iPhones last as long as possible is an important part of that.

　　- How batteries age

　　All rechargeable batteries are consumable components that become less effective as they chemically age and their ability to hold a charge diminishes. Time and the number of times a battery has been charged are not the only factors in this chemical aging process.

　　Device use also affects the performance of a battery over its lifespan. For example, leaving or charging a battery in a hot environment can cause a battery to age faster. These are characteristics of battery chemistry, common to lithium-ion batteries across the industry.

　　A chemically aged battery also becomes less capable of delivering peak energy loads, especially in a low state of charge, which may result in a device unexpectedly shutting itself down in some situations.

　　To help customers learn more about iPhone’s rechargeable battery and the factors affecting its performance, we’ve posted a new support article, iPhone Battery and Performance.

　　It should go without saying that we think sudden, unexpected shutdowns are unacceptable. We don’t want any of our users to lose a call, miss taking a picture or have any other part of their iPhone experience interrupted if we can avoid it.

　　- Preventing unexpected shutdowns

　　About a year ago in iOS 10.2.1, we delivered a software update that improves power management during peak workloads to avoid unexpected shutdowns on iPhone 6, iPhone 6 Plus, iPhone 6s, iPhone 6s Plus, and iPhone SE. With the update, iOS dynamically manages the maximum performance of some system components when needed to prevent a shutdown. While these changes may go unnoticed, in some cases users may experience longer launch times for apps and other reductions in performance.

　　Customer response to iOS 10.2.1 was positive, as it successfully reduced the occurrence of unexpected shutdowns. We recently extended the same support for iPhone 7 and iPhone 7 Plus in iOS 11.2.

　　Of course, when a chemically aged battery is replaced with a new one, iPhone performance returns to normal when operated in standard conditions.

　　- Recent user feedback

　　Over the course of this fall, we began to receive feedback from some users who were seeing slower performance in certain situations. Based on our experience, we initially thought this was due to a combination of two factors: a normal, temporary performance impact when upgrading the operating system as iPhone installs new software and updates apps, and minor bugs in the initial release which have since been fixed.

　　We now believe that another contributor to these user experiences is the continued chemical aging of the batteries in older iPhone 6 and iPhone 6s devices, many of which are still running on their original batteries.

　　- Addressing customer concerns

　　We’ve always wanted our customers to be able to use their iPhones as long as possible. We’re proud that Apple products are known for their durability, and for holding their value longer than our competitors’ devices.

　　To address our customers’ concerns, to recognize their loyalty and to regain the trust of anyone who may have doubted Apple’s intentions, we’ve decided to take the following steps:

　　1. Apple is reducing the price of an out-of-warranty iPhone battery replacement by $50 — from $79 to $29 — for anyone with an iPhone 6 or later whose battery needs to be replaced, starting in late January and available worldwide through December 2018. Details will be provided soon on apple.com.

　　2. Early in 2018, we will issue an iOS software update with new features that give users more visibility into the health of their iPhone’s battery, so they can see for themselves if its condition is affecting performance.

　　3. As always, our team is working on ways to make the user experience even better, including improving how we manage performance and avoid unexpected shutdowns as batteries age.

　　At Apple, our customers’ trust means everything to us. We will never stop working to earn and maintain it. We are able to do the work we love only because of your faith and support — and we will never forget that or take it for granted.

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