一写英文邮件就头疼？这些职场内部神句能拯救你 "

注：本文部分内容取自某知名外企高级工程师真实经历

文中第一人称均为原作者

如何把一封邮件写的得体，还真是让刚刚步入职场的我们感到头疼。首先写邮件并不是在写作文，所以这里其实并不需要你有文采，当然如果你有文采那就是锦上添花了。

作为一名天天和老外同事打交道的美资公司工程师，这些年我写过的英文邮件没有一万封也有五千封了，我看过的邮件没有十万也五万封了，以下例子都是美国人写的邮件原文，比那些书上写的要清新脱俗得多。

基本邮件礼仪(Email etiquette)

英文邮件的礼仪成千上万条，大多其实都已经超出了“英文”的范畴，而是不管什么语言都要注意的，那我就不说了，我只说和印象最深刻的，而且和中文邮件有明显区别的，那就是感谢和道歉。

感谢

中文邮件不喜欢太多客套话，废话少说，直入正题，但是美国人写邮件，哪怕是和熟悉的人，回邮件第一句话，都要感谢，所以他们的邮件都是 thank来thank去的，中文邮件没这种习惯。

开头，感谢别人回复自己的邮件（也可以用thank you，用在稍微正式场合，比如和陌生人发邮件）

Thanks for the quick reply.

Thanks for getting back to me.

Thanks for the update on the situation.

Thanks for the updated information.

Thanks for gathering the information this week on this issue.

别人发邮件提供信息给你，中文邮件是懒得回的，英文邮件也习惯感谢，简单回复一个。

Thank you.

Well noted.

Noted/Received with thanks.

Good information.

道歉

如果是回邮件回得晚了，先道歉，貌似中文很少有这个习惯(以下sorry也可以替换成apologize，更正式一点，发给重要的人或者群发）

Sorry for the late reply.（中国人普遍这这一种，也有老外用，不过下面两种更多）

Sorry I haven’t got back to you sooner .

Sorry for the delay getting back to you.

Apologies for the late/short notice.（如果是临时通知别人是什么事情）

I apologize if this was not made clear（如果是上一封邮件没写清楚导致收件人误解了）

I apologize if this may make you feel uncomfortable/bad.（提前给别人预警如果自己的措辞过于强硬）

I apologize if this may sound a little harsh.

收尾套路

最后收尾的套路，一般都是问别人意下如何。(不要用please tell me ...这种句式，从来没见过老外用的）

Please let me know what you think.

Please let me know your thoughts.

Let me know if you have any questions or concerns. (最常见）

Please let me know if there are questions.

Lookingforward to your input/insight(用insight/input代替opinion)

That’s myidea, what"s your idea?(也有直接这样说的）

Pleasereview the lengthy e-mail and provide feedback on how we can proceed.(如果邮件太长了）

或者，干脆下面的话结尾，I"lllet you know more tomorrow(表示今天没说完，明天再说更多)

Please call me if you like.(有什么事打我电话）

邮件基本术语

抄送别人怎么说？

中国人喜欢说cc，美国人直接说copy. cc是 carbon copy（复写纸）的简称，以前还没有电子邮件时候，用复写纸抄送，所以本质上还是copy.

I have put John on copy. (记住put on copy的固定搭配）

You can copy Steven going forward.

如果是分别抄送给某些人，但是又不想让他们互相知道对方的联系方式，可以用暗送(BCC也就是blind cc),比如同时发给几个供应商，邮件开头直接写：

BCC vendors

群发邮件增加联系人怎么说？

一般都是在邮件开头，无称呼，直接说：

Looping in Steven.

Adding/Added Steven.

甚至直接用 “+”都可以

+ Steven

把某个人删除（涉及到保密的信息），用remove

Removed Mike from this email

转发邮件怎么说？

forward the email to someone(大部分中国只会用这种)

pass me the email(老外也经常用这种)

回复邮件怎么说？

get back比 reply常用：

I will get back to you tomorrow.

附件怎么说？

附件的英文是attachment. 但是如果你说please find the attachment一般会显得很没有水平。一般直接用动词attached, enclosed.

Attached/Enclosed please find the report.

I attached the report and let me know what you think.

文件怎么说?

excel, pdf, 如果你用file描述word文件可能会被“嘲讽”，正确的说法是document.（excel也可以说spreadsheet, ppt也可以说presentation)

Attached please find the document.

英语邮件如何显得更加专业，给人留下好的印象

主题必须要“标题党”，必须包含必要信息，让人有打开的欲望。有些台湾人甚至在标题上加->Steven表示这封邮件是发给谁的。比如 XXXX Delay notice -> Steven

一定不要用任何简写，比如c.u(see you)之类，除了pls(please),thx(thanks),当然能不用尽量不用。

一定不要用gonna, wanna这种形式，恶俗至极，请变成原形 going to, want to

回复别人邮件，要把过往邮件的内容recap一遍，防止别人忘记。

多用bullet point, table 让邮件更加清晰；多用callout，一目了然。

有附件的话，把附件做一个summary贴在正文。附件的命名一定要规范，让人知道里面是什么，也方便别人保存

任何邮件，当天必须回、必须回。

投行Analyst内部用英文神句

文末附完整版英文神句福利

请别人帮忙（发文件等）

At your convenience, would you please send me.....

最后记得加上Thank you for your assistance.

寻求他人意见

Our team would appreciate your insights/input on.....

Due to the short time frame for this proposal, prompt reply is greatly appreciated

通知会议取消

I want to be mindful of your time and we don’t have any updates at this point; therefore I suggest that we cancel/reschedule today"s meeting. If you disagree or need assistance, please let us know.

My apologies for the late notice, but i need to reschedule tomorrow"s call. There remain a few open items we need to address, therefore i will send out a new invite once we agree upon a time.

会议总结

Thank you for making time on a very busy Monday afternoon to join our discussion. I hope we were able to provide clarity on......Attached is a summary of what we discussed today.

道歉

My sincere apology for this unfortunate situation; I will address to my team immediately.

Again，please accept my most sincere apology.

免责声明篇

Due to time constraints / time limit

Based on the level of information as of today

According to the oral information of XXX

结束语

..is attached here for your reference.

Thanks for your kind support.

Please let me know should you have any further questions.

Your prompt response on this will be highly appreciated.