Coordinate and prepare documents on business integration, including processes and system setup

Gather and report client operational results in comparison to KPIs set in service level agreements

Identify opportunities to expand services provided to clients, introduce additional values added services to clients and share leads with Business Development

Coordinate with internal DKSH departments to ensure all operational issues/service complaints are resolved effectively and timely

Prepare, manage and schedule business communications and business review meetings with clients" management teams 

Leading from superior to identify and support streamlining of existing business processes to ensure DKSH profitability

Act as a front-line DKSH representative to facilitate ad hoc operational issue resolution, escalating to senior management as appropriate

Drive self-learning and improvement in the area of Client Management and DKSH behaviors as part of continuous learning

Tertiary education or above

Minimum three years’ experience in a similar role

Develop the understanding of clients" industry/business/products

Demonstrate the right attitude in client management and proper communication skills 

Demonstrate learning agility in project management skills with analytical mindset and skills

Demonstrate appreciation and respect for cultural sensitivities especially in cross-country/-cultural interactions

Demonstrate fluency in English, both written and spoken

Demonstrate proficiencies in office productivity tools (e.g. Excel, Word and PowerPoint)