Establish and enhance policies and procedures in respect of retail banking business to ensure full compliance with external regulatory requirements, internal bank policies and operational risk control;

Ensure AML compliance level with local rules and regulations as well as keeping abreast of company policies;

Perform regular review of end-to-end processes and identify areas for improvement to ensure quality customer experience;

Liaise and collaborate with different business units to design, review and unify the operation and system workflow to ensure the consistency in customer experience;

Formulate, drive and implement process enhancement initiatives to improve operational efficiency and effectiveness;

Monitor the operations to ensure efficiency as well as compliance with the Bank"s policies, related banking ordinances, and other regulatory requirements;

Provide advisory support on procedural issues on retail banking business;

Monitor and support on centralized processing of AML related customer reviews;

Ad hoc projects

University graduate in Business Administration, Economics, Finance, Marketing or other related discipline;

Minimum 3 years" retail banking experience in procedure formulation, process improvement or project management, preferably in AML / compliance related exposure ;

Strong understanding on retail banking operations with knowledge of banking environment and regulatory requirements in Hong Kong

Self-motivation with excellent interpersonal, communications and presentation skills;

Proficiency in spoken and written Cantonese, English and ideally Mandarin.

Knowledge of Microsoft software (Word, Excel, PowerPoint) and Chinese word processing