英国航空招聘中国籍工作人员英国航空将在北京和上海招募客舱服务人

英国航空将在北京和上海招募客舱服务人员

Customers are at the heart of everything we do at British Airways.

客户至上是英航的信条。

Our commitment to them is integral to our promise: To Fly. To Serve.

衷心为客户服务是我们恪守的承诺：To Fly. To Serve.

Right now, we have a range of opportunities for cabin crew.

现在，你有机会成为英航的一名空乘！

We want you to be you and maintain your heritage and culture

我们希望你展现自我，并保持自己的文化传统。

China Cabin Crew

Enjoy incredible variety, working across all cabins, on a range of aircraft, flying to Great Britain from your chosen base.

你的工作内容丰富多彩，在各类机型的所有客舱提供服务，并可选择从不同的中国空乘基地飞往英国。

Whatever your role, you’ll work closely with colleagues to make great things happen for our customers. Aspiring to be the very best, with customers at the forefront of your mind, you will have plenty of opportunity to make a difference by understanding and anticipating the cultural needs of our customers.

无论从事何种工作，你都要与同事密切合作，竭诚为客户服务。如果你力争上游，时刻为客户着想，了解并预测客户的文化需求，那么你会面临更多的机遇，让客户的旅程因你而不同！

It’s all about flying our customers in style, taking care to provide experiences that set us apart from the competition. By making sure customers are looked after, you’ll strengthen the relationship we have with them. With you on board, we’ll achieve our vision to become the ‘most admired airline’.

你需要为我们的客户悉心提供别具特色的空乘服务，使我们的乘机体验在竞争中脱颖而出。你需要了解客户需要，增强与他们之间的沟通。你的加入，能使我们实现成为“最受乘客青睐航空公司”的愿景。

A real team player, you’re passionate about people and driven to delight every customer. Crucially, you’re always ready to adapt to change and innovation.

作为团队一员，你必须待人热情，能为每一位客户带来愉悦。更重要的是，你要时刻准备适应变革、勇于开拓与创新。

Whether you’re responding to changing conditions mid-flight or trying out a brand new service, you’ll put customers’ interests first. Your enthusiasm for creating great experiences means you’re totally engaged with everything from health and safety to our products and services.

无论是处理应对飞行过程中层出不穷的状况，还是尝试提供全新的服务，你都应将客户利益放在首位。为客户提供最佳的飞行体验，意味着你在工作中必须全身心投入，无论是对顾客的健康安全还是对公司的产品服务。

You are the link we need to grow our business in the Chinese market, creating a proposition that attracts locals to explore the world by flying with us.

你是我们在中国市场业务实现增?的纽带，你提供的优质服务，吸引着中国乘客搭乘我们的航班探索精彩世界。

You belong with us. That’s why we’ll provide you with world-class training, invaluable experience and the rewards and career progression you would expect from a global premium airline.

你是我们大家庭的一员。正因如此，作为世界上顶级的航空公司之一，我们会尽力满足?的期待，如提供世界一流的专业培训、独一无二的经验、合理的奖励措施和前途无量的职业发展。

Job Description

CHINA CABIN CREW – MAINCREW

Principal Accountabilities

To ensure operational safety, security and health and safety responsibilities are performed to the highest standards and are compliant with EASA, British Airways requirements and all other relevant legislation

Maintain safety compliance at all times with Safety & Equipment Procedures (recency) training

Deliver world-class service excellence in line with our service standards and behaviours

To ensure compliance with all corporate policies and procedures in accordance with relevant legislation

To act as a British Airways role model to crew, colleagues and customers adhering to our uniform standards

To build effective working relationships with colleagues and service partners to work as one team

To deliver the crew objectives set by the business and a personal development plan, developing self-awareness through 360 feedback

The Individual

Essential Qualities

You appreciate why the safety and security of our customers is so important for British Airways

You are passionate about delivering service excellence every time

You genuinely enjoy customer interactions and place the customer at the heart of everything you do

You are able to confidently deal with challenging and difficult circumstances and remain resilient throughout

You show respect and understanding for different cultures and backgrounds and you treat everyone as individuals

You are able to build relationships with all your colleagues in a professional way in order to deliver excellent customer service

You are an effective communicator and you are able to deliver difficult messages with confidence

You understand the need to follow rules however you are able to be flexible depending on the situational needs

You proactively seek solutions and take personal responsibility for resolving problems

You are able to learn new information easily and quickly apply it correctly

You always demonstrate a positive ‘can do’ attitude

You appreciate the need to work in a timely fashion and appreciate the need for punctuality

You uphold high personal and professional standards

You demonstrate pride and knowledge of the British Airways brand and understanding of the business strategy

应聘条件：

Female or male Chinese passport holder

Aged 18 years or over at the time of completing this application

Diploma or above educational background（本次招聘不接受未毕业在校生）

Between 1.57m (5"2) and 1.85m (6’1”) in height with your weight being in proportion to your height

Have a vertical functional reach of at least 2.01m (6’7”) i.e. standing with your feet flat against the floor, your fist on your dominant arm when fully extended is at least 2.01m (6’7”)

Please confirm that you meet ALL the criteria listed below:

(a) You hold a valid passport

(b) You have the unrestricted ability to travel to the UK

具体面试安排

上海：

视频面试时间：待定，请随时关注北京外航服务公司官方网站及微信公众平台更新

现场初选时间：2018年4月16-19日（周一至周四）

复试及终选时间：2018年4月20-23日（周五至周一）

面试地点：Double Tree by Hilton Shanghai – Pudong

上海东锦江希尔顿逸林酒店 (上海市浦东杨高南路889号邮编200127)

北京：

视频面试时间：待定，请随时关注北京外航服务公司官方网站及微信公众平台更新

现场初选时间：2018年5月5-7日（周六至周一）

复试及终选时间：2018年5月8-10日（周二至周四）

面试地点：Radisson Blu Hotel Beijing

北京皇家大饭店 (北京市朝阳区北三环东路甲6号邮政编码: 100028

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